Help Center

I completed my emergency information. Why am I still getting reminders?

Last Updated: Nov 15, 2018 02:18PM PST

If you received a reminder, then some information is missing from your ePACT record or you haven’t clicked the Share button to send us the information.

To check, please follow these steps:

1. Go to and log in.
2. You'll be brought to the My Requests pageClick the green Complete Request button for the member of your family and corresponding organization that you are sharing information for.


3. All incomplete steps will be listed and will also have a red triangle next to them on the left hand side.

Please make sure to complete the required information in each step (indicated with a red asterisk

4. On the final step, be sure to click the Share button to give your organization secure access to emergency information.

If you have no outstanding invites or reminders on the My Requests page, you may have created an account using a different email address than the one listed with your organization, so you have not given them access to view your ePACT record yet. In order to create the secure link, you’ll need to accept your invitation. Simply click on the orange button in your email invite or reminder message, and LOG IN on the right-hand side, using the email address and password you used to create your ePACT account. If you cannot find your reminder, contact us at


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