Help Center

How do I edit the "Verified Email"?

Last Updated: Nov 02, 2017 08:14AM PDT
Verified email addresses are the ones that have been used to accept an invite and create the secure link with your organization, so they cannot be edited. If the email needs to be removed, please follow these steps:

1. Click on the Edit icon on the specific record.





2. Click on "Reset Member" in Admin Tools. 





3. This record will now be reverted back to "To Be Invited". Check that the correct emails are listed and then click on on Save. 


4. Back on the dashboard, please click on "Send Invites" or select the individual record and click on "Message Members>Invite" and follow the prompts to send the invite to the corrected address.






As well, if the parent has changed email addresses, they can simply log into ePACT to update this. 

This help article will assist them with this process:

https://epactnetwork.desk.com/customer/en/portal/articles/2653188-how-do-i-change-my-email-




 

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